Originally Posted by
lingua101
This is precisely the point that I have been highlighted many time. I really think I am talking to walls.
I have asked to talk to people at the higher level (beyond Sales lady). But, it seems everyone is too busy to talk to me.
I do not want to brag, but I really cannot help. I have been buying Aplus for many years since it was first launches in Singapore probably like 14 years? If no one really do not bother to talk to me other than the Sales person, and no one at Management level wants to hear my view, this should be the last year I am purchasing the membership.
Any suggestion what will be the best way to burn 43,000 points and 3 complimentary nights, as now I have lost my Platinum status.
One thing to add, as Aplus member, we have been subjected to the new rules prior to 1-Jan-2017 (aka bonus not counted as elite status) while non paying member only experience this from 1-Jan-2017. Again, why as paying member, we get the worse treatment?
I am in Hong Kong. Accor plus out sourcing the sales service to another company and they are in Beijing China. Since Singapore is in Asia and almost the same time zone. I guess Singapore must be handled by the same company. You sales lady is not an Accor employee. You may want to ask her directly to confirm. So, talking to a higher level person, it is not going to happen!
I was only a Gold member last year (but Platinum the year before). My case is even worst!
For some unknown reason. In June last year, my Accor Plus sales lady close my account and issued a new Accor Plus number to me. I guess either she will get a higher commission or open a new account get her credit. That is a big problem for me. The hotels I usually stay, they don't recognize me by my new number. So, I was treated like a new guest in the hotels I have stayed 10+ times. So, this year I decided not to renew my membership. Since my sales lady closed my account and deleted all my record, Accor Le Club downgraded me to a CLASSIC MEMBER! I called Accor CS numbers of time to explain my situation. The CS keep saying my Gold/Platinum records could not be found. Nothing they could do! It seems CS only report the cases back to their manager in France and let the manager make the decisions. What to talk to him/her, it is not going to happen! Manager won't even write back directly. Everything is handle by the CS.
My battle with Accor hasn't over yet! At the time I was planning to give up. Spend my last 20000 points on my next stay next month and say goodbye to Accor. I received my confirmation e-mail of my reservation. Then I found out all of my reservation confirmation in the last 5 years still in my inbox! The next day, I called Accor CS and forwarded all of those e-mail in the last couple years to them. Although I don't think I would stay in Accor hotels anymore, I demand my Gold membership back. I am still waiting for their answer.