Originally Posted by
Often1
Even the OP made it clear that the reason for account closure was not the complaints, it was the violation of the t&c (which now seems clear). The volume of complaints was simply mentioned as a reason not to retain OP as a customer (or at least an HH member).
That seems fair. If OP had been a 20-year member with a large spend and engaged in some minor transgression, perhaps HH lets that go. But, not OP.
That's only the OP's opinion. The hotel chain will give one reason, but there are likely mulptiple
It's like applying for a loan at the bank. You get declined. You ask why. They say something like "your debts are too high'. In fact there may be 5 other reasons behind the decline, but no use insulting the declined applicant with a barrage of other reasons.
I am sure the complaints did not help and may have been the tipping point.