Hi FT CX experts, I would like to ask if this is really the case of baggage damage claim. Got the bag delivered in HKG addresses but my colleagues figured the storage drives were not fully functional afterwards. I was told to file the baggage claim if I saw something wrong, but I wasn't told how long we would have before filing the damage claim. Baggage claim responded it had to be within 21 days. Is that true? Can't see that in the website at all.

Any tips will be deeply appreciated.