Originally Posted by
Zoe Tse
5. It is no warning / no facts but suddenly closed 2 accounts. What we did just before closed is only pooling points from my boyfriend. (More than 20 posts in Chinese are account closed by pooling)
So to summarize, you had 2 accounts that each purchased the maximum number of points allowed in a year, and then consolidated those points into a single account.
Thus you've got one account that has (in effect) purchased more points than is allowed in a single year. And where those purchases were done in a way that (apparently) deliberately circumvented the rules (purchased in 2 separate accounts and then merged into one)
Hilton closed your account due to this breach of T&C.
Notice that I have failed to mention anything about your "reviews" above? There's a reason for that... Whilst it's certainly possible any negative reviews might have had an impact on Hilton reversing their decision to close your accounts, I would be fairly certain it had nothing to do with your accounts being closed in the first place.