Originally Posted by
wobbly wings
If I do two back to back nights in the same hotel and book one night with the app and another one on the site (to take advantage of rate discounts) will the night booked on the app be picked up by the system as a stay booked on the app?
Perhaps if you check out in the morning, pretend you're not coming back (certainly don't keep the same room!), and check back in separately that evening. (But even then not sure.)
But if you want to keep the same room, forget it being counted as separate, either both nights are likely to be counted as the app or neither (and the latter more likely, because the hotel will likely have to modify the reservation to merge your two nights into one reservation for you to keep the same room.
The defintion of a "stay" in every hotel program (including therefore IHG, of course) is: Any number (1+) of consecutive nights at the same hotel, no matter how many times you check in or check out.
So per that defintion, two consecutive nights in the same hotel is only one stay, not two.
Ie, you have to hope someone makes a mistake, for it to count as two stays for you. If everyone follows the rules, it will be one stay.