I may have left it too long to do the CFPB as I wasnt aware I could even do that until I read it on a thread here 2 months later. I do remember having about 2K pending in Safeway VGCS on one of the cards at the time I got the letter. I paid each off before statement close each month but as mentioned earlier the returned payments due to the incorrect banking info was the killer. I even spoke to someone at the bank and he listed the reasons in the letters for the shutdown. One nice thing was that I had just reached min spend on my CSP just as I was shutdown and was not sure if I would get the bonus. A few weeks later the points posted which I was surprised about. They do try to be as helpful as possible while cutting your legs off at the knees!