They go on to talk about trivial upgrades and changes like more inflight programming (more 10-year-old sitcom reruns and menu upgrades (and the fact that I might even find a whole cashew mixed in with the fragments) and such. And finally, the Mobile App…really, that’s all you’ve got? Who chooses an airline based on their app?
Not to take away from your rant, but the UA app is absolutely fantastic, and (gasp), actually fun and easy to use. It is the gold standard for flight apps out there. It's not a reason in enough to book United, but I can say managing flights and changes/monitoring reservations is worlds better on UA.
Coming from AA I couldn't do garbage.