From an email I received today, with that subject line. They went on to say:

“We appreciate that you chose United® for your recent trip to *******. Did you notice anything different? We hope you were able to enjoy the latest offerings we've introduced to enhance your inflight experience. Here are a few reminders why you should think United when booking your next flight.”

They go on to talk about trivial upgrades and changes like more inflight programming (more 10-year-old sitcom reruns and menu upgrades (and the fact that I might even find a whole cashew mixed in with the fragments) and such. And finally, the Mobile App…really, that’s all you’ve got? Who chooses an airline based on their app?

I know they are trying but I have been so disappointed with the new International Service I just can’t make myself buy another ticket.

I love the subject line, but, here’s the real truth, in my opinion:

3 reasons why you should NOT fly United again:

1. International cabin service is inconsistent and in many cases better with other carriers on International flights (especially foreign carriers) Your cabin crews ARE grandmothers, flying international routes based on seniority, not performance. (Thanks for saying it out loud first, Akbar…… �� )

2. Your rollout of upgraded international cabins and lounges has been painfully slow and, in the case of SFO, you made the lounge situation worse to make it better……

3. Your planes are filthy. Take advantage of the lower labor rates in many of your destination countries and have them deep clean your aircraft on EVERY turnaround.

Feel free to add your three favorites to the list…..


DEN