Originally Posted by Schwann

Evening all,

Am banging my head against a wall! Trying to book a redemption from Shanghai to Tokyo via Hong Kong.

A search from Shanghai to Tokyo produces no results. I can find availability on each leg separately, but when I ring BA up they can’t put them together - it just shows no availability. The agents say they can’t find availability on the legs, even if they search for each leg separately.

I’ve had to make two separate bookings, CX to CX, much against my will because I value the protection of a single booking.

Is this a common problem? Are CX typically good at honouring separate tickets?

I’ve got 4 hours between flights to sway on the side of caution, especially with ATC delays!