Originally Posted by highexpectations

Hi folks,

Quick Q.

Two people travelling on the same booking were recently delayed on a BA flight. The flight departed by more than fours later than scheduled, so they've both put in a claim for EU compensation. One of the party received the expected 600 Euros compensation, but the other only half that. The reason being given was that the flight arrived within the four hours of the scheduled arrival time. Two questions, is the EU compensation applicable to the departure time, arrival time or both? Also, is there a way to look back on what the actual achieved times were? They have a snapshot of the departure time, but not the arrival time. It seems strange to pay someone more compensation on the same booking than the other person.

Thanks for any assistance.