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Thread: Compensation for an issue not solved
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Old Sep 24, 2017 | 3:31 am
  #9  
Goldorak
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Originally Posted by dand99
I got a reply to my letter.

Gist of it - we're very sorry, how about 200 loyalty points and an upgrade to a "superior" room next time you stay.

200 points, the equivalent of 4 EUR

This lowballing - worse IMO than offering nothing at all - just goes to show these people have absolutely no idea at all of how to deal with customers.
WOW Champagne !
Shame
Can you share with us which property it is, in order to avoid it ?
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