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Thread: Compensation for an issue not solved
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Old Sep 23, 2017 | 10:14 pm
  #7  
dand99
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Join Date: Oct 2010
Location: IL
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Posts: 1,141
I got a reply to my letter.

Gist of it - we're very sorry, how about 200 loyalty points and an upgrade to a "superior" room next time you stay.

200 points, the equivalent of 4 EUR

This lowballing - worse IMO than offering nothing at all - just goes to show these people have absolutely no idea at all of how to deal with customers.
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