Originally Posted by kevinflyaway

Are you on the 747 or 789? The 747 only has Elite availability, the 789 has Classic Award. Might be that they still have seat upgrades for that flight. I don't know how badly you want it, but you might be able to switch your flight to the 789 and then do a seat upgrade. You can call KL and ask for somebody. The desk was previously called Ticket+, they are able to look and book cash tickets + seat upgrade request etc.