Originally Posted by
delder
The guarantee is straight up fraud!
I had step by step screenshots (after the denied my initial online claim) showing all the rates. It was 100% crystal clear I found a cheaper price from not just one website, but three!
I love IHG, but the guarantee is joke...and criminal false advertising in my opinion. I think they should drop the claim as it does them more harm than good, marketing/advertising wise.
It is not just always about the cheaper price, room type, cancellation policy, etc all must match. Also they never have accepted screen shots as proof. It is definitely difficult, but it does work.