I am an Accor platinum member. Accor customer care ignore my emails over 4 months is shockingly poor customer service.

I requesting a report only, I got a reply from GM after I made a complaint to Amy, but GM refused to send me any report and trying to avoid responsibility.

My review on tripadvisor was flagged by hotel for violating and have been removed.

http://www.flyertalk.com/forum/accor...sukhumvit.html