Sounds like BS to me. I'd have no problem sending in a complaint. What FAs get paid is not my problem- I have little patience for those who decide to make up their own rules. I don't expect them to break any rules for me, but they are also not a law unto themselves. Luckily, I've been fortunate enough to run into very few of those types on board. They really need to either be retrained or let go- shape up or ship out.