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Thread: Compensation for an issue not solved
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Old Sep 21, 2017 | 1:50 pm
  #5  
dand99
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Join Date: Oct 2010
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Did the Guest survey comment box - got a fast reply from the GM - something along the lines of "gosh, sounds terrible. Please come back and stay with us again to see how we improve"

Also sent a detailed letter direct to the hotel att. GM - waiting for a response to that one.



Originally Posted by gilbertaue
Another thing that helps is to give some strong words in the comment box of the Guest Survey the hotel sends out after the stay (not the TripAdvisor one). Make sure you also give a negative selection to the points scale on the respective issues.
Hotels should theoretically respond to those and it is one of the main KPIs for the hotel.
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