Originally Posted by
schnitzer
The travel agent sent me their ANZ memo on letterhead:
MISTAKEN FARES – AIR NEW ZEALAND CANCELLATION AND NEW OFFER
......
Air New Zealand will need to be notified of customer preferences by 1700hrs AEST on Thursday 21 September 2017
.
Should you require any assistance in processing refunds, or re-booking affected passengers, Air New Zealand is happy to provide reasonable assistance through our Agency Support team.
Our sincere apologies for the inconvenience caused by this mistake.
Kind regards
Air New Zealand
my booking still holding, maybe because of unique routing
interesting what they do....
update:
just received email from expedia.com
Dear Expedia Traveler,
Air New Zealand made the following change(s) to your itinerary:
* Cancelled 5 of your flights.
If you have recently been in direct contact with the airline and have initiated these changes yourself, there is no need to contact us. Changes made directly with the airline may not be available for viewing in your Expedia itinerary.
I will call Expedia at Saturday to find out why on earth they cancel part of my 40th Birthday around the world trip