Originally Posted by
VickiSoCal
I'm having the opposite problem. Pre-paid room is only giving points for incidentals and the folio only shows incidentals.
I just sent them the confirmation email with the original room rate from April. Hope that makes them happy as the room rate was a lot more than a couple of snacks at the bar!
Was it an int'l or US property? I know others who have stayed at int'l properties have had the same issue & it took a while to get it sorted. I'm starting to think that when someone checks in on a prepaid rate that they ask at check-in to have the prepaid added (ie, show it as deposit & then charge against that) so there's something showing on the folio.
Cheers.