The OP got caught in a scam to enrich their account by taking advantage of a satisfaction guarantee policy. It's no different than people that go to McDonalds and claim that the drive-thru person forgot a bag of their food to get a free meal. It's a bad showing to revisit the same hotel over and over if it's not up to your standards. Servicing the OP puts Hilton at a loss. Can't blame them at all for showing OP the curb. If you're not happy, go back to Starwood and Marriott. Points are not real world currency. They are the property of Hilton. You put your money on red and it came up black. Go find another casino.