I will vote with my money after I spend my 20000 points on my last booking with Accor.
I am not so sure how they handle CS in N. America or in Europe.I am in Hong Kong. Just to let you guys know how complicated system Accor has. Base on the last few phone calls with them. Accor Plus sales agents are in Beijing China. The staffs there are not really Accor staffs. A contractor handle their sales! Accor Le Club CS team is in Australia. They only report the complain cases to their manager in France. The manager in France is the person who make the decisions!
