I also got a message that my account was inactivated when I tried logging on. I contacted them and asked why? I received an email from an Andre, that my inquiry was under review and it may take a few days. After a week and not hearing back from them, I contacted them again to inquirer. They, Andre, told me it was taking a bit longer and that they should have an answer by the end of the week. Well the week past an no reply from Andrea or anyone. After a month went by from my first contacting them I again contacted them. Now I received a reply from Andre that they identified several discrepancies in my account and that my account was terminated and that I could no longer participate in e-reward surveys. I contacted Andre again and asked, what were the discrepancies that I supposedly had violated. All I got back was, "As stated, discrepancies were identified with your account and it has been terminated permanently. All points I had accumulated lost. I found this forum and knew I needed to share my experience.....