FlyerTalk Forums - View Single Post - The Hilton Honors Surpass Card from American Express (formerly called Ascend)
Old Sep 19, 2017, 8:02 am
  #374  
Need
 
Join Date: Jan 2003
Posts: 3,786
Originally Posted by zgringo14
So, my wife and I both signed up for the Surpass 100K. For both cards, a new Hilton Honors account was needlessly created instead of using the accounts we indicated. My wife already has a referral posted to her new account.

I don't have any spend on mine yet.

How would we go about being able to log into these newly created accounts?

To fix this, Should we call AMEX or Hilton? It seems like it will be more complicated for my wife's account, which already has points in it and spend on the card.

Why is Amex doing this? :-(
If you know the password and account number of the new account:

https://secure3.hilton.com/en/hh/cus...neAccounts.htm

If you have the AMEX account online, I think you could click the HH points summary and it will take you to the linked HH account so at least you could get the account number. And then you could call HH and tell them to combine the accounts if you don't have the password for the new account.
Need is offline