FlyerTalk Forums - View Single Post - The Hilton Honors Surpass Card from American Express (formerly called Ascend)
Old Sep 18, 2017, 7:52 pm
  #373  
zgringo14
 
Join Date: Oct 2013
Location: RDU
Programs: AA PLT, Club Carlson GLD, IHG Spire, Lifemiles GLD, Hilton Gold
Posts: 338
So, my wife and I both signed up for the Surpass 100K. For both cards, a new Hilton Honors account was needlessly created instead of using the accounts we indicated. My wife already has a referral posted to her new account.

I don't have any spend on mine yet.

How would we go about being able to log into these newly created accounts?

To fix this, Should we call AMEX or Hilton? It seems like it will be more complicated for my wife's account, which already has points in it and spend on the card.

Why is Amex doing this? :-(

Last edited by zgringo14; Sep 19, 2017 at 5:23 am Reason: grammar
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