Originally Posted by rserson

Dear Lurkers,

I am LH Senator and booked a Business Class "D" on Avianca Brasil (O6) GRU/MIA/GRU.

Although Miles&More credit miles and status miles for flights on Avianca's Economy class, I was surprised to see that they do not credit on "D" class !!

I have contacted Miles&More Customer Service about this issue and their reply was :

Dear Mr Serson,

In principle, miles are allocated for all flights within the Star Alliance but the eligible booking classes are specified by the individual airline partners. Market-specific aspects and the competitive situation also play a significant role and these are beyond our influence at Miles & More. If you have further questions as to why the seating class D is exempt from mileage credit, kindly contact the Avianca Brasil Service Team direct.

We thank you for your understanding and wish you a pleasant weekend.

Sincerely,
Your Miles & More Service Team

As suggested by M&M, I asked Avianca Brasil and they said that this is a new operation (route, fare and plane), but the earnings for Star Alliance members were already updated.

How can I check when M&M will update their system ?


Thanks for your help !!