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Thread: Compensation for an issue not solved
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Old Sep 17, 2017 | 8:25 pm
  #4  
gilbertaue
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Another thing that helps is to give some strong words in the comment box of the Guest Survey the hotel sends out after the stay (not the TripAdvisor one). Make sure you also give a negative selection to the points scale on the respective issues.
Hotels should theoretically respond to those and it is one of the main KPIs for the hotel.
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