Originally Posted by
thbe
That is wrong for sure.
Loyalty programs are based on contracts. Hotels and airlines are bounded to that contracts.
You can not sell points to a customer and then retain them, just because you like to do that.
Even if a customer obtains points by fraud, i. e. 80k points, the company can not retain 260k points.
Again The OP can sue Hilton in HKG.
You just stated the loyalty program is governed by a contract.
From what others have posted earlier, it clearly appears they can cancel the account according to that contract.
Can she sue Hilton in HK? I don't know, but if she can she should do that and get it over with.