Originally Posted by
Miesque
Just remember points/benefits from Loyalty Customer Programs of all kinds from hotel to airline to your local coffee shop are a PRIVILEGE not a RIGHT.
That is wrong for sure.
Loyalty programs are based on contracts. Hotels and airlines are bounded to that contracts.
You can not sell points to a customer and then retain them, just because you like to do that.
Even if a customer obtains points by fraud, i. e. 80k points, the company can not retain 260k points.
Again The OP can sue Hilton in HKG.