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Old Sep 17, 2017 | 5:13 am
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mduell
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Originally Posted by whimike
I am glad it all worked out, but really confused about why you think a $500 e-cert to each passenger was appropriate? It is unclear to me what United did wrong
UA provided bad info and UA was late to catch the problem (after OP's family had boarded next flight).

$200/hr for UA-induced problem seems reasonable, even if UA did help to fix it.
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