Originally Posted by
FlytheTail
Indeed. When there are items of question or specific concern, a phone call isn't sufficient. Online research, such as what jsloan found, as well as asking the same question at check in as well as in SFO seems appropriate. Glad that it all worked out for you, and to me that's a very generous goodwill gesture on the part of United.
Exactly. Was transiting DXB-KMG-PVG-TPE on MU couple weeks ago and kept asking various employees whether we needed to go through immigration/emigration (yes) or recheck luggage (no). The wife asked why I kept asking even though I already got an answer. Because 1) the answers kept changing, 2) I wanted consensus across multiple knowledgeable appearing employees, and 3) wanted someone I could point at if the luggage didn't make it through in the end!