Originally Posted by
sbm12
This is surprising to me as I'm not sure why the dog would be different from the bags.
I'm also a little surprised she (and you) relied only on what you gleaned from a phone call rather than following up on the ground. I'd probably have mentioned it to the agent when dropping the bags back off at a minimum, if not also at the gate prior to boarding.
Indeed. When there are items of question or specific concern, a phone call isn't sufficient. Online research, such as what jsloan found, as well as asking the same question at check in as well as in SFO seems appropriate. Glad that it all worked out for you, and to me that's a very generous goodwill gesture on the part of United.