I recently made two purchases through the Chase portal but only points from one of the purchases was deposited into my account.

When I messaged Chase to see why the other purchase did not qualify, they stated that I "used a coupon or promotional offer that was not listed on Shop through Chase." (Note that the terms on the Shop Through Chase portal are worded slightly differently: "Not eligible on purchases made with coupon or discount codes that are not found on this site.")

For the purchase in question, I did not use any sort of coupon or discount code when making the purchase. However, everything was "on sale" so, when I added items to my cart, a discount was automatically applied. I've explained this to Chase three times and they continue to cite the automatically-applied discount that shows up on my receipt.

I'll probably give up after this but who is correct here? Based on the way Chase is interpreting the terms and conditions, no purchase from this retailer would have qualified for bonus points... so why advertise it at all?