Originally Posted by
Filthy Monkey
Extremely poor and unhelpful responses. Very disappointing...
Zoe Tse, it would be useful if you could provide any more information on the type of complaints you made and the nature of your account usage. Had you used any of the points collected on your account? Have you booked reward rooms for other people? Were there any payment issues with your stays in the past?
Sure no. Over 80% rooms we lived together and the rest lived by my boyfriend alone. As said, we are working in Inno-tech industry, we welcome comment to enhance our products and also love to give comment (so call complaint). Seems Hilton slogans align with us and thus we lived over 40 stays in 5 months. We try out our best to give comments (also with compliment, and attached photos for defects). All the points which so-call compensation, I never used. It is total 260K points at most 80K is compensation included the one about "nudely-sleep".
We love to take photo for every stay when checkin hotel. All our stays are posted to Facebook and sent link (link can't attached here as new join) to Hilton hhonor, hhfraudprotection, and even CEO, but no reply or helpless reply (just hhfraudprotection can answer but they just replied 1 email with "violated T&C" without detail) over 30+ days. What we did only transfer/pool points from my boyfriend to me.
It is nightmare to match hhonor. Hilton seems racial discrimination, as all Chinese are point-trade. I can't search any same situation from Google but over hundreds complaints about closed by pool in Chinese flyer forums.
Anyway, is there any consumer council in US?
Thanks a lot.
Originally Posted by
tom911
How many times have you complained about your Hilton stays? I haven't made a single complaint in 26 stays so far this year, so I'm rather curious what "extensive complaints" means in terms of numbers. Were you complaining every 2-3 stays?
Are you allowed to buy that many? I just checked on the purchase page and see this in fine print:
just purchased 80K and free 80K (buy one get one free program)
Originally Posted by
Often1
It seems clear from the HH email that it was fraudulent activity which brought OP to HH's attention. A further review, presumably to determine what ought to be done, showed that OP is a serial complainer, so HH fired OP as a customer.
Because OP has not provided the full facts, it is impossible to determine whether OP committed fraud. But, what is clear is that it is solely HH's decision and that decision has been made.
As to serial complaining, all customer-facing businesses understand that there is a balance and that there are some customers who cannot be satisfied, no matter what. Those customers are not worth it because they take time & effort and continue to tell you things which you likely know and are not intending to change.
That may sound harsh, but it is reality. I have no idea what OP did or what OP wrote. But, whatever it was, this is an out-of-the ordinary response from HH, so it was likely extreme.
If OP wants to provide some specifics, that might be helpful to others who are serial complainers. But, as to OP, why on earth do you want to pay for services at a place which does not want you?
Let's assume we are a serial complainers. Is it reasonable to rob e-money out from us?
Complaint is great for inno-tech world. We love big reporter to enhance our services. We compensate and even provide incentive to bug-reporters. All of us can see Hilton poster "listen to you", but the fact is not. Please note that all reports with photos as evidence. We just send report for Hilton HQ for QC as hands and eyes to monitor their services. We also did it for SPG and Marriott. We got welcome message from the hotel management for all complaints. we never expect compensation but HHONOR did. We have no right to control. It is no a reason to rob our money.