Moved from EY12 to EY18?
I've just had a nightmare talking with their customer services team to try to understand why they've moved me from EY12 (day flight leaving at 9am) to EY18 (an overnight flight leaving at 8pm.
According to their website I can still book myself on the EY12 as a new passenger. But their customer services team won't move me back to that flight and tell me the EY18 is not scheduled to fly on the particular date anymore - despite it still being bookable online.
Posting here to ask (a) whether anyone knows if it's likely to the be case that the EY12 is cancelled (even though still bookable) or whether I'm being messed around; (b) anyone knows what may options are - I think I'm entitled to a refund but not 100% sure (if so they've lost my business as out of principle I'd rather give emirates or qatar a chance to show me better customer service).
Flight date is 26 December Lon to Adu Dhabi....