Originally Posted by
Zoe Tse
Additionally, in reviewing the extensive complaints logs since your account was opened in Apr 2017, regrettably we show our hotels are not quite meeting your expectations when travelling.
How many times have you complained about your Hilton stays? I haven't made a single complaint in 26 stays so far this year, so I'm rather curious what "extensive complaints" means in terms of numbers. Were you complaining every 2-3 stays?
Originally Posted by
Zoe Tse
We purchased 160K points in the last 50% off promotion and finally 260K points before accounts closed.
Are you allowed to buy that many? I just checked on the purchase page and see this in fine print:
Members may purchase a maximum of 80,000 points per calendar year.