Originally Posted by halls120

At least AF, KL, AA, NZ, CX and many other competitors (DL, SK, LH, BA to name a few) offer a true premium economy on their long haul aircraft, which softens the 10-wide misery in Y by giving us an alternative to slaveship Y and expensive J. UA stands virtually alone among major carriers in not following this industry trend, and is part of the reason UA is so often and deservedly singled out for disdain on FT.