Originally Posted by akcae

I actually searched on delta.com, then abandoned their broken site and used the mobile app, which showed better results. CI options I found via AF, then confirmed each segment on DL app, then called in, since it would not show up online. HUCA once, fed the second agent each segment and he managed to price it out correctly (at the new partner rate of 95K, joy ).

I transfered in MR points to top off my SM account while I had the agent on the phone.

One of a million reasons I stopped collecting SkyMiles directly years ago...