Originally Posted by
eddieflyer
Curiously the front end of the search has changed. The backend still craps itself though.
At about 49 hours since my email to Avianca, I received a response deferring any work -- it requested a photocopy of my passport (information which is in my avianca profile) and my phone number (information that was in the body of the email). I had already attached a DL photo (which is what was requested).
I replied within 3 minutes. It's been a few hours more, and no response.
It seems this is fairly standard these days. As I mentioned up thread there appears to be a two stage process... reservations set up the booking and request things like copy of passport. The booking is then reviewed by the screenshot department (or as LM calls it the 'specialised' department). They give final approval and send out an email for you to contact LM to make payment.
Although you haven't heard back it doesn't mean they haven't booked your seats, or completed the booking. Stressful, but it seems to all work out.
Although all the details are in our profiles, I guess they want to try and prevent fraud by asking for a repeat of the details manually.