Originally Posted by Stgermainparis

I had the impression that Amex wasn't going to look into it until after the initial 3-7 day window passed. So you will probably need to wait another two days.

As far as I know, they can only hold their own CX flight awards. My first CSR said they don't hold at all. The second did place my CX flights on hold. Regardless, I don't think they can hold non CX flights.