Originally Posted by
Keyser
that's the plan....
No, do escalate with SPG and make sure they open a case against the property and it goes on file. You are probably not the only one that they have done this to and it needs to stop. If they feel they can get away with things like this they will continue.
Had they processed the second room as a no-show, I would have also disputed the charge so they get dinged by the CC processor for unacceptable behavior. You were not a no-show, you were denied the room, big difference. There are some people that only have feelings in the wallet and hitting them there will get attention.