Originally Posted by
skywardhunter
The prudent thing to do financially is to close all overseas call centres and simply have local numbers in all countries SAA operates in that route to the SA one.
Couldn't disagree more, for the reasons Cheetah_SA stated. Plus, the US based reps are EXPERTS (in my opinion) with handling the multiple carriers feeding into SA US-to-SA based routes, FF redemptions, etc. They have never let me down and, as Cheetah_SA alludes to, do far better that SA based reps.