Originally Posted by uncommonsensical

Signs are up now in all areas for $10 off Five Backs at Safeway, Randalls, etc via adding to J4U. Unfortunately, NOBODY has the coupon in their J4U and there is obviously a glitch- as the 'gift card' section of J4U is actually missing (even when there are no promos, the category is there).

I encourage ppl to call Safeway and report it (877.723.3929). Tell them you saw the signage in store, it's NOT targeted, and several family members have tried their accounts and it wasn't in theirs either.

I've called and a few ppl i know have called. All agents have been clueless, first they hear of it. mine sent a message to the J4U team, but the more calls, the more likely it gets addressed. We're already nearing the end of day 2 of the promo. Time on hold was less than 5 minutes.