This is the worst National location I've been to! I've only had 2 bad experiences with National and they were both at this location. Most of the problems stem from the fact that they are a franchise and do not have an emerald aisle. The vehicle availability is horrible, some of the employees are rude and it is always a slow process to get anything done here. I have rented from here a month ago and back in Feb. I hope National gets there act together at this location! This location is any embarrassment to National and the standards I have come to expect from there other locations.

The most recent time was particular bad. My company rented 2 different vehicles and both of them had problems. One had a a low tire and needed to be re-filled. The second one got a flat and we had to put in the spare tire. When we called to ask for a replacement car they refused have it sent out to use and said we would have to drive it back to SLC . So I had to drive all the way back and it was a difficult to exchange it. I went inside to the National desk and had to fill out paper work for the damage. Then they claimed that they did not have any SUV available (as usual) for the replacement. After a heated discussion with the manager of why I deserve the SUV because of all the trouble I'd been through, the company contract, my Executive status and the fact that I saw them in the aisles. She finally agreed to give me a Chevy Traverse. That was pretty disappointing compared to what I normally get but at that point I didn't see any point arguing it since I knew it was a lost cause.