Originally Posted by benjai

Missus and son flew HKG-KHH return over summer and for some reason my son's TPs and miles posted but hers did not. I submitted a claim for her one or two weeks back online. How long does it take to post?

Also, it only asked for ticket numbers (the very long number) but no boarding passes/scans or anything else. Is that normal? I remember submitting a claim for Iberia and it wasn't anywhere near as streamlined.

With apologies if this has been asked before....