Originally Posted by
The Lev
Sounds like by the time they got to the "right" check-in counter they were just past the check-in cut-off time, the employee checked with a manager to see if they could re-open the flight and the manager said no not for five people.
Guess they initially got in the domestic check-in line and then were redirected, although I'm having a hard time believing that both domestic and international check-in lines were ~40 minutes long.
I can tell you from personal experience before I had status that check in lines were often over an hour at YVR international during the period before all the Asia flights leave. So it would not surprise me if it's purely a check-in cutoff issue then AC failing over and over again to rectify the situation with the classic "oh please go see that agent over there, he'll surely help you" pass-the-buck-because-my-shift-is-ending.