Originally Posted by CommentatusMaximus

I started my career in restaurants, customer service is an attitude that cannot be faked. You either care about customers or you don't. It's not a question whether customers act perfect or not, you're there to make their experience a positive one. If you hire people that care, you can train them to do all the other tasks, honestly it's not rocket science. The safety tasks of a FA surely take a higher level of ability but there is still a customer service element that follows closely behind in importance. If you don't feel it, at least try to fake it. If not, get into a new line of work where customer service doesn't matter so much.