LGW-MAD-HAV Duty of Care?
Hello,
A friend of mine is part way through an LGW-MAD-HAV-MAD-LGW itinerary. He has flown first leg to MAD and was meant to fly MAD-HAV today (9th Sept) on BA4213 (codeshare of IB6621). That flight has been cancelled due to Irma and he is now on tomorrow's IB6621.
The booking was made through an online travel agent, with a BA 125 ticket number but Iberia metal on all sectors.
My question is, who has the duty of care to the passenger? BA or Iberia? I presume either airline should be paying for his hotel in Madrid this evening, as well as any reasonable meal expenses? Is he entitled to any other compensation?
Any help much appreciated.