Originally Posted by greggwiggins

I live in the DC area, but I just came through MCI last weekend and you might be interested in something that happened to me. It's why I'd say you should consider American and possibly a membership in the Admirals' Club as well.

It was Sunday, May 30, and weather was messing up travel throughout the midwest. I was booked on the last MCI to ORD flight, connecting to the last ORD to DCA flight. That is, until a member of the MCI Admirals' Club staff phoned me to warn that the weather was causing major flight delays and there would probably be cancellations, and that I should get to the airport early and take an earlier flight if at all possible. She'd taken the trouble to check the passenger lists and look for Club members who might be needing help, then look for their contact information (and, remember, I'm not a local) and get in touch with them.

When I got to the airport, she was waiting for me with a new routing through DFW -- which also had weather delays Sunday, but nothing like what was happening at O'Hare.

I've already sent a note to AA Customer Service praising her, and I'd be ecstatic to have someone like that working at any of the airports in the Washington area.