FlyerTalk Forums - View Single Post - TCP/seat selection refused because of data protection

Sep 8, 2017 | 8:24 am

#36

JAXBA

Join Date: Mar 2009

Location: JAX

Programs: Ex-BA/AA/CP/LY staff, BA Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red

Posts: 3,755

Quote:

Originally Posted by paule23

Quoting Data Protection laws shows a misunderstanding of the legislation. This is another example of a company pretending a law prevents them from doing something when in reality it is down to a company policy.

Despite your circular argument that doesn't state how the legislation should be understood (in your opinion), it seems quite clear that the European Union Directive 95/46/EC and the UK Data Protection Act 1998 protect access to data about someone who isn't you.

BA isn't pretending a law means something; it does mean it, and quite seriously too. They don't always get it right, but if they are to make mistakes, personally I'd rather they err on the side of compliance than failure.

If BA has not been notified that you are authorized to access someone else's PNR, BA should not be acting on any requests on your behalf, even if you already know all the details that BA are protecting.

There isn't anything wrong with you knowing the details already, but BA cannot do anything that would confirm what you already know without permission of the data subject.

Just get added as an authorized 3rd party and go from there. Annoying, yes, but it protects you too; it could be your own data being accessed without permission next time.

Reply