Originally Posted by
arlflyer
I did the 18-night plat challenge this summer and thus earned plat in July 2017. Since none of the confirmation materials, and nowhere on the website that I could find, explicitly stated when my status would expire (I understand that the T&Cs of the challenge state dates, but I wanted to see it reflected in my account), I just called SPG.
The agent said that in February 2018 I would drop to Gold. I asked him to confirm this and he restated it. Is this accurate? It seems to be in conflict with the statement of the challenge. Do I need to do something to make sure my account has been updated properly?
My apologies for the inconvenience. My best suggestion would be to call back and ask for a supervisor to confirm the February 2018 downgrade to Gold.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]